Terms of Service

Last updated: 2 October 2026

About these terms

These terms cover this website and the Tradie Callbacks service ("the service"), provided by Tradie Callbacks ("we", "us"). By using this website or submitting a form, you agree to these terms.

Submitting a form on this website is a request for us to get in touch. It does not create a contract or any obligation to buy. The service starts only after we have checked that you are eligible, you have agreed to these terms and you have paid. If we also give you a written service agreement, it applies together with these terms, and it prevails if the two differ.

All prices on this website are in Australian dollars and include GST.

What the service is

Tradie Callbacks is a deliberately focused service for Australian trades businesses. It includes:

• Missed-call text-back: when you miss a call, the caller gets a text message.
• Phone answering after hours and when you can't answer, by an automated assistant that takes the caller's details and what they need.
• Owner alerts: we send the enquiry details to your alert recipient so you can call the customer back.
• Standard setup of your number, hours, service area and messages.

Callers who reach the phone answering speak to an automated assistant, not a person. The assistant lets the caller know you will call them back. Following up each enquiry is up to you.

What is not included

Not included: quote follow-up, booking, review requests, web or Facebook enquiry capture, reactivation campaigns, custom integrations, multiple locations or numbers, or ongoing custom changes. Need more than this? That's what Enquiry Engine is for.

Price and billing

• $197 per month plus a one-off $397 setup fee. Prices include GST.
• There is no free trial.
• We bill monthly in advance. There is no long-term contract.
• We send you a payment link after we have checked your eligibility. Nothing is charged through this website.
• The setup fee is non-refundable once setup work has started, unless the law requires otherwise. If we cannot complete setup, for example because your number cannot be approved, we refund it.
• If we change the price, we will tell you at least 30 days before the change applies to you.

What is included each month

• 60 call-answering minutes.
• 75 automated SMS, which includes your owner alerts.
• One business number.
• One owner alert recipient.

Extra usage

We tell you when you've used 80% of your monthly allowance. We ask before charging for extra usage, and we only charge for extra usage you have approved. The price of any extra usage is shown to you before you approve it.

For your first 60 days, approved extra usage is capped at $50 a month. If you regularly go over, we'll agree a plan that fits before your next billing month.

Getting started and go-live

To start you need a business number that can be approved for the service. We check eligibility before we set anything up.

Our target go-live is within 5 business days after onboarding is complete and your number is approved. It is a target, not a guarantee, because parts of the process, such as number approval, are outside our control.

Call recording and transcription

Calls answered by the automated assistant are recorded and transcribed so we can provide the service, send you the enquiry details and check that it is working. By using the service, you agree that we may do this. The greeting tells callers that their call is answered by an automated assistant and may be recorded.

Your responsibilities

• Give us accurate business and contact details, and tell us if your number, hours or service area change.
• Use the service only for legitimate business purposes and in line with Australian law, including the Spam Act 2003 (Cth) and the Privacy Act 1988 (Cth).
• Make sure the wording of your text messages is accurate and appropriate for your business.
• Respond to the enquiries the service captures for you.

Availability and limits

The service relies on phone networks and third-party phone and text message providers. We work to keep it running reliably, but we can't guarantee that every call will be answered or every message delivered. We don't promise any number of jobs, bookings or amount of revenue. Tradie Callbacks is not an emergency service and should not be relied on for urgent or emergency calls.

Our liability

Nothing in these terms excludes rights you have under the Australian Consumer Law that can't be excluded. To the extent allowed by law, we are not liable for indirect losses, including lost jobs, lost profits or lost opportunities, and our total liability to you is limited to the fees you paid us in the three months before the claim arose.

Cancelling and ending the service

You can cancel at any time by emailing us. The service stops at the end of your current billing month. We don't give refunds for part months unless required by law.

We may suspend or end the service if you don't pay, or if you use it in a way that breaks these terms or the law.

Using this website

Please don't use this website or its forms to submit false information, to interfere with how the website works, or for anything unlawful. We work to keep the information on this website accurate and up to date, but it may change without notice. The content, design and branding belong to Tradie Callbacks, and you may not copy or reuse them without permission.

Privacy

How we handle personal information, including call recordings and transcripts, is explained in our Privacy Policy.

Changes to these terms

We may update these terms from time to time. The latest version will always be on this page. If we make a change that affects the service you are paying for, we will tell you before it applies to you.

Governing law

These terms are governed by the laws of Queensland, Australia.

Contact us

Questions about these terms can be sent to office@tradiecallbacks.com or 0485 085 482.