Privacy Policy

Last updated: 2 October 2026

Who we are

Tradie Callbacks ("we", "us") provides a missed-call text-back, phone answering and owner alert service for Australian trades businesses. This policy explains how we collect, use, store and disclose personal information through tradiecallbacks.com, our forms, and the service. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

Information we collect

• When you submit a form or contact us: your name, business name, ABN, trade, phone number, email address, your current business number and carrier, your trading hours and service area, the mobile number for your alerts, and anything else you tell us.
• When you use the service: your business and billing details, and the information needed to run the service: the phone numbers of people who call your business, the time of each call, recordings and transcripts of calls answered by our automated assistant, summaries of those calls, the text messages sent and received, and the alerts we send you.
• When you use our website chat: the name, phone number, email and messages you enter.

How we use it

• To respond to your enquiry, check your eligibility and set up the service.
• To run and support the service, including answering calls, sending text messages and sending you alerts.
• To bill for the service and keep business records.
• To check that the service is working and to improve it.
• To meet our legal obligations.

We do not sell personal information. We only send marketing messages if you have agreed to receive them, and you can opt out at any time.

Call recordings and transcripts

Calls answered by our automated assistant are recorded and transcribed. We use the recordings, transcripts and call summaries to take the caller's details and what they need, to send the business an alert so it can call the caller back, and to check that the service is working. The greeting tells callers that their call is answered by an automated assistant and may be recorded. Recordings and transcripts are stored in HighLevel, our service provider (see below).

SMS and text messages

We only send text messages to people who have enquired with us, to our clients, and to people who have called a client's business and received a missed-call text-back. Message frequency varies, and message and data rates may apply. You can opt out of text messages at any time by replying STOP.

Our forms

The forms on this website submit your details directly into our HighLevel account. Nothing is sent through your email app.

Where your information is stored, and who we share it with

We use HighLevel (also known as LeadConnector) to store contact details, call recordings and transcripts, and text messages, and to send text messages. HighLevel stores this information on servers in the United States, so your personal information may be disclosed to, and held by, an overseas recipient. We take reasonable steps to make sure it is protected.

We also use service providers for website hosting (Netlify), email (Google Workspace), and phone and text message delivery. Some of these providers may store information outside Australia. We share personal information only with providers who help us run the service, and where required or authorised by law. We do not sell personal information.

Information about callers

When a business uses the service, we process the phone numbers, recordings, transcripts and messages of people who call that business, on the business's behalf. We use this information only to provide the service to that business. If you are a caller and want to ask about your information, you can contact the business you called, or contact us directly.

Keeping it secure

We take reasonable steps to protect personal information from misuse, loss and unauthorised access. We keep it only for as long as we need it for the purposes above, or as the law requires.

Access, correction and complaints

You can ask to see the personal information we hold about you, ask us to correct it, or ask us to delete it, subject to any legal or accounting obligations we have to keep records. You can also make a privacy complaint. Contact us using the details below. We will respond within a reasonable time, usually within 30 days. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Contact us

If you have any questions about this policy or how your information is handled, contact us at office@tradiecallbacks.com or 0485 085 482.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page.