Privacy Policy

Last updated: 8 August 2026

This policy is a plain-language summary of how Tradie Callbacks collects and uses your information. It has been drafted for general use and has not been reviewed by a lawyer. If you have specific concerns about your personal information, contact us using the details below.

Who we are

Tradie Callbacks is a service that helps Australian trades businesses respond to missed calls, manage reviews, and run their business website. This policy covers the personal information we collect through tradiecallbacks.com and our contact and booking forms.

Information we collect

When you submit a form on this site (for example, to book a demo), we collect:

Your name
Your business name
Your phone number
Your email address
Details you provide about your trade or enquiry

How we use your information

We use the information you provide to respond to your enquiry, book and run demos, and, where you've given consent, to send you text messages or emails about your booking or, separately, about offers and updates from Tradie Callbacks.

SMS and text messages

We only send text messages to numbers where consent has been given through our forms. Message frequency varies, and message and data rates may apply. You can opt out of text messages at any time by replying STOP, or of marketing messages specifically while still receiving service-related texts.

Who we share it with

We use third-party service providers to run this business, including GoHighLevel (our customer relationship and messaging platform), Netlify (website hosting), and Google Workspace (email). These providers process your information on our behalf and are contractually restricted from using it for their own purposes. We do not sell your personal information to anyone.

How we store your information

Your information is stored securely within our service providers' systems, which apply industry-standard security measures. We keep your information only as long as needed to provide our services or as required by law.

Your rights

You can ask us what information we hold about you, ask us to correct it, or ask us to delete it, subject to any legal or accounting obligations we have to keep records. Contact us using the details below to make a request.

Contact us

If you have any questions about this policy or how your information is handled, contact us at office@tradiecallbacks.com or 0485 085 482.